Buying Basics

Making a purchase

Fixed Price/Buy Now

You can instant-buy a fixed-price item by clicking ‘Buy Now’ and completing the prompted steps.

Make an Offer

You can make an offer by clicking the ‘Make Offer’ button and entering the price you’re willing to pay for the item. You can also add a note for the seller which will be sent to them along with the offer. The seller can accept, reject, or counter your offer by suggesting another price.

If your offer is accepted you are obliged to pay the amount you offered. Immediate payment is not required when the Best Offer option is used in a listing, unless you were asked to confirm your payment method when placing your offer.

Tips for making offers

When you've got your eye on something and have a certain price in mind, you can increase your chances of the seller accepting your offer by having a Best Offer strategy. Here are some tips for making offers:

  • Be reasonable: Sellers who accept offers are flexible on price and generally take fair offers seriously
  • Add a message for the seller: A friendly, personal message could help you get the item at the price you want. Look for the Offer Message box under the section where you enter your offer
  • Check the item's original listing date: If it's been listed for a long time, the seller might be more flexible on the price

Bid on items

If the listing is auction-style you can submit your bid via the ‘Submit Max Bid’ button. This means Reactive Mart will bid incrementally for you up to your maximum bid. Your maximum bid is kept a secret from other users. Your bid is a contract between you and the listing creator. If you have the highest bid you will enter into a legally binding purchase contract. If you are outbid, you will receive a message to update you on this status.

Why you've been outbid immediately

If you get outbid immediately after placing a bid, it's likely another bidder is using automatic bidding, and has a maximum limit that's higher than yours. You'll need to increase your maximum limit in order to be the highest bidder.

Pay for your items

If you win an item, you might need to complete your payment through the ‘My Account’ tab. click ‘Won’ under the ‘Bidding’ items in the left-hand list. You can select items which you’ve successfully won and check out via our online check out.

Using the Reactive Mart App

Download the Reactive Mart app to buy, sell, or browse straight from your phone. Available for free on iOS and Android. Our app has a range of great features to help you keep track of your Reactive Mart activity.

We regularly update our app with new features and improvements, so keep an eye on the Google Play Store or iOS App Store to make sure you’re using the most up-to-date version.

How buyers can cancel an order

If you want to cancel an order, you'll need to contact the seller and ask if they can cancel it for you. The seller can either accept or decline your cancellation request.

If you need to cancel an order, let the seller know as quickly as possible. If the seller has already sent your order, they won't be able to cancel it.

Tip: Keep in mind that if your purchase contains more than one item, the entire order will need to be cancelled – you can't cancel individual items.

Cancel an order I made

If you made your purchase within the last hour and the seller has not yet shipped the order, you can start a cancellation request, asking the seller to cancel your order. Here's how:

  1. Go to Purchase history and find the order you want to cancel.
  2. Select the More actions dropdown menu and select Cancel this order.
  3. Select Submit.

We'll send your request to the seller and ask them to accept or decline the cancellation within 3 calendar days. If the seller accepts, we'll then send a confirmation of cancellation to both your registered email address and your Reactive Mart Messages.